Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

JOB SUMMARY:_​

Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.

 

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:_​

1. Bilingual: Korean/English; Mandarin/Cantonese/English; Vietnamese/English
2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
3. Computer literate with the ability to learn customer service software applications.

JOB RESPONSIBILITIES:

• Responsible for training, coaching and feedback of team members.
• ​Create Merchant Terminal Account using various web/window applications. 
• ​Create download file in the server.
• Release new download files to branches and provide file support.
• ​Communicating with sales mainly for file inquiries.
• Provide payment application support.
• Provide NZ Gateway Support
• ​Provide ROAM Data Support
• Provide technical support for sales and internal staff.
• Provide new product support for sales and internal staff.
• Communication with Processor & Partners

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ESSENTIAL FUNCTIONS:

1. Communicating with sales – Communicating with sales mainly on phone for download file inquiries.
2. Communicating with Vendor — Communicating with vendor in writing, or by telephone, fax, or e-mail
3. Use of Credit Card Terminals – Troubleshoot and update terminal file at download server.
4. Documenting/Recording Information — Observing, receiving, entering, transcribing, recording, storing, or maintaining information in written or electronic form from all relevant sources.
5. Business Relationship – Building a good relationship with all merchants in order to keep them as our merchant for years to come.
6. Interacting with Computers — Using computers and computer program to update download files.

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EDUCATION AND EXPERIENCE:

1. Recommended Associate or Bachelor’s degrees or equivalent experience.
2. Knowledgeable of computer, internet, web functions and MS Office
3. Technical skills – comfortable handling any technical devices.
4. Previous technical job is a plus, but shouldn’t be required.
5. Bilingual Language:  Korean and English

 

KNOWLEDGE, SKILL AND ABILITY: 

1. Merchant Service — Knowledge of principles and processes for providing merchant services.
2. Languages – English and Korean in order to understand sales and merchant.
3. Active Listening – Active listening is very important as merchants complain about the service and need to help them out to prevent cancellation.
4. Critical Thinking – Critical thinking is also very important to know what to do in situations where a credit card terminal isn’t working at the merchant’s location.
5. Speaking — Talking to others to convey information effectively.
6. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
7. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
8. Speech Clarity — The ability to speak clearly so others can understand you.
9. Speech Recognition — The ability to identify and understand the speech of another person.

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FINANCIAL RESPONSIBILITY, AUTHORITY AND EXCEPTIONS:  

1. Equipment:  Reasonable care of all credit card processing equipment.
2. Financial: Need to listen and try to give the best service to prevent delays from terminal installation which can result in a loss for the company.
3. Business Relationship: Keeping a good relationship with all of our merchants to prevent them from cancelling and giving them the best service possible.
4. Working hours may vary as I am on call 24 hours.

 

HOMMEFACE is a startup cosmetics brand in Torrance area and is seeking creative & motivated individuals who are eager to learn and grow together.

As a key member of our team, the Content Marketing Coordinator is responsible for creating creative brand content such as product descriptions, blog articles, PR copywriting and social media contents that meet our brand concept and intentions for targeted audiences.

Your strong writing and communication skills with your passion in skincare will make you the go-to person for our brand development and success. If you enjoy writing and being creative, this is the right job for you.

This opportunity is an entry-level role that require to work closely with our marketing and sales representatives to contribute to a cohesive strategic plan. You’ll also work with the company’s OEM/ODM manufacturers in Asia, external digital marketing agency and technology partners to execute, report, and optimize purchasing/marketing campaign effectiveness.

 

Job Responsibilities:

1. This role requires a brand publisher mindset: Create the content that our audience is looking for and then to optimize the path to conversion
2. Brand content development: Brand story, product descriptions, brand editorials, social media content, brand PR copywriting and etc.
3. Content categorization and structure & basic SEO understanding. Development of editorial governance so content is consistent with our brand voice, style and tone.
4. Editorial calendar and organization workflows must be developed and managed.
5. Channel management of digital content hubs and all supporting social channels including IG, FB and email/newsletter distribution. Must understand the basic best practices of the main social media channels, which content and approaches work on each and why.
6. Accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.
7. Collaborates with influencers and other potential resources to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost
8. Plan and execute, manage marketing promotions and events to engage with brand targets and drive the traffic to actual sales
9. Measurement and optimization of the program will be required on a regular and ongoing basis
10. Communication with all creative resources including designers, writers, and other agency personnel
11. Integration of content programs with brand campaigns to drive brand to demand.
12. Executive presentations on the program approaches and results will be required.
13. Other duties and special tasks as assigned.

 

Skills/Qualifications:

1. BA/BS degree or equivalent work experience
2. Some past experience in marketing preferred
3. Basic knowledge & interest in “Skincare” highly preferred
4. Proficiency in “Social Media Channels” such as Instagram, Facebook & Twitter
5. Excellent communicator and creative thinker, with an ability to use data to inform all decisions
6. Proficiency in marketing automation and blogging software in order to generate traffic, convert visitors into leads, and then nurture them (using dynamic workflows) into converted customers
7. Bonus skills: Adobe Photoshop and Illustrator.
8. Calendar management skills, including the coordination of complex meetings
9. Computer literate (Excel, Word, Outlook)
10. Responsible, positive and proactive & Team player