Frequently Asked Questions
1. What is a POS?
POS stands for Point-of-Sale. This is the place where customers will make a transaction in your store. This can refer directly to the software, or the entire system, including cash drawer, receipt printer, and credit card terminal.
2. How can I purchase a product or service?
Contact us at email@example.com or fill out the form on our site. A sales representative will call you soon to discuss all your business needs and answer any questions you might have about our products and services.
3. Do you have an office in my area?
Check our locations page to see all 15 branch office locations in America. If there is not one nearby, don’t worry! Our business partners are all across the country as well, so you can still do business with us.
4. Do you serve my industry even though it’s not listed?
Sure! Our merchants come from a large variety of industries, from churches to doctor’s offices. If you have a business, give us a call so we can help you find the right solution to fit your business needs.
5. What is NAVYZEBRA?
NAVYZEBRA is a service mark for our products and services. We are proud of our products and want to spread the NAVYZEBRA name around the country.
6. What is BankCard Services?
BankCard Services is our DBA. We are known best for our credit card terminals and processing services, which we have offered for more than 30 years.
7. Why should I buy from NAVYZEBRA?
NAVYZEBRA will always be there for you. No matter what you need, you can always contact our devoted and friendly customer service team 24/7 every day of the year, even holidays. Our team can speak your language! We offer customer support in English, Chinese, Vietnamese, and Korean.
8. I’m thinking of applying to your company, why should I choose to work at BankCard Services?
Working at BankCard Services is like coming to see your family every time you walk through our doors. We treat our employees well, with great benefits, and fun activities throughout the year. Once you’re here, you won’t want to leave!
1. How do I know my merchant application was received? What do I do if it was not received?
You should first check to see if you have received confirmation by e-mail. This e-mail confirming the receipt of your application is usually sent out within couple of hours after you submit your application. Should this be missing, you can firstname.lastname@example.org to follow up on the status of your application.
2. Is my merchant application information secure?
Yes, your application information is encrypted and secure when it is transmitted to us.
3. How long does the merchant application approval process take?
After submission, your application will be reviewed by our credit decision system. If the application is approved or declined, BankCard Services will contact you via e-mail (in most cases, within 24 hours of submission). If additional review of your application is deemed necessary, you will be notified by e-mail to provide additional information to us. You will have up to 10 days to provide this additional information back to us.
4. May I review the merchant application without submitting it for processing?
Yes, you can review each step of the application you filled out by clicking on the Back button on the bottom of each page and on the Edit buttons at the end of the application. You may even run through a practice session – just don’t click on the submit button.
5. What are the Terms and Conditions?
The Terms and Conditions document reviews the regulations set forth by the Visa / MasterCard associations, discusses the banking relationship between the merchant and BankCard Services, and defines your rights as the merchant and the rights of BankCard Services as your credit card processor. It is very important to review and understand these regulations. You will receive another copy of the Terms and Conditions once your application is approved.